Terms
and Conditions
We are not obliged to supply the goods until we have
confirmed acceptance of your order.
All products are supplied subject to availability. In the event that we are unable
to supply any item ordered, we will inform you as soon as possible, based on
the information you have supplied.
All images of product on this site are for guidance only.
All prices include VAT at 17.5%.
Postage & Packing Charges
Our charges for postage and packing depend on delivery
region and total order
value.
UK £1.50 minimum
Europe £2.00 minimum
US £3.00 minimum
Rest of World £5.00 minimum
For larger numbers of items please contact us at info@hattiesmart.com Customs
When ordering goods from HattieSmart.com for delivery outside of the
European Union, you may be subject to import duties and taxes
which are levied once the package reaches your country. Any additional
charges
for customs clearance must be borne by you; we have no control
over these charges and cannot predict what they may be. Customs
policies vary widely from country to country, so you should contact
your
local
customs office for further information. Additionally, please
note that when ordering from HattieSmart.com, you are considered
the importer of
record and must comply with all laws and regulations of the country
in which you are receiving the goods.
Security
None of our customers has reported fraudulent use
of a credit or debit card as a result of purchases made with
us.
1. Our secure-server software encrypts all your personal information
including credit or debit card number and name and address. The
encryption process takes the characters you enter and converts
them into bits
of code that are then securely transmitted over the Internet
2. In the event of unauthorised use of your credit or debit card,
most banks and card issuers either cover all the charges or may
limit your liability to just £50.00.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data Protection Act 1998). We collect information about you for
two reasons: firstly, to process your order and second, to provide
you with the best possible service.
If we send you an e-mail in the future, we will give you the
chance to refuse any further marketing email from us in the future.
We do not send random marketing e-mails to personal email addresses
(spam).
The type of information we will collect about you includes: your
name, address, phone number, e-mail address, your credit/debit card
details.
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate and
up to date. You can check the information that we hold about you by
emailing us. If you find any inaccuracies we will delete or correct
it promptly.
The personal information which we hold will be held securely
in accordance with our internal security policy.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to prevent
this happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should
email us at : info@hattiesmart.com
How do I return a parcel? 1. Please enclose a note in the parcel clearly stating
the reason for return, quantity enclosed and action required.
2. Label the parcel clearly with the address as shown blow.
3. Take the parcel to the Post Office. We strongly advise that you use the
'Compensation Fee Parcel' for parcels valued over £20 or obtain a 'Proof of Posting'
certificate for parcels under £20. Please ensure your parcel is covered
for the value of its contents.
4. Please note that returns 'Postage and Packaging' is only refunded if goods
are faulty, incorrectly sent or for an unacceptable alternative.
Returns
Policy If you purchase an item from us that for any reason fails to
give you complete satisfaction, you may return it to us for an exchange
or refund as long as
it is new and unused and in it’s original packaging. Hattie Smart
cannot accept returns on used merchandise.
Refunds will be applied based on the original method of payment. By law,
customers in the European Union have the right to withdraw from the
purchase of an item within seven working days of the day after the date
the item is delivered. Proof of purchase will be required.
Please return to:-
Hattie Smart (returns)
14 Niton Street
Fulham London
UK SW6 6NJ
Please note that we cannot accept returns if you deliver them to us
by hand.
For your protection, we recommend that you use a recorded-delivery
service.
Please note that you will be responsible for the costs of returning
the items to us unless we delivered the item to you in error, or if
the item is damaged or defective. If we do not receive the item back
from you with the delivery slip, we may arrange for collection of the
item from your residence at your cost.
You should be aware that once we begin the delivery process you
will not be able to cancel any contract you have with us for additional
services carried out by us (eg: giftwrapping).
As soon as we receive notice of your cancellation of this order,
we will refund the relevant part of the purchase price for that item
together with the item's normal postage charge--we cannot refund any
priority, express or courier component of the postage charge. For more
information on your right to withdraw from your purchase within the
seven working day cooling-off period, visit the Department of Trade
and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
For more information about your other statutory rights, please visit
the Department of Trade and Industry's Consumer Gateway website at:
http://www.consumer.gov.uk/consumer_web/shopping.htm#4
Contacting us
If you have any questions regarding terms of sale please contact us
at:
HATTIE SMART
PO Box 50615
London
SW6 6XW
Tel: +44 (0)207 385 5237
Or email us at
info@hattiesmart.com |
